Travelex Insurance Services

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John Cook  
 
5.3 (9)
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Travelex

Travelex Insurance Services is a leading provider of travel insurance in North America.  Travelex is a UK based company that specializes in foreign currency exchange and can be found in most major USA international airports.
 
Travelex was introduced to the USA travel insurance market place in the mid-1990's when they purchased the Tele-A-Trip subsidiary of Mutual of Omaha.
 
Travelex is one of the major travel insurance providers in the USA.  They offer several travel insurance plans to fit the needs of most travelers depending on their individual circumstances.  Their plans can be view by clicking here.
 
In September of 2016 Travelex Insurance Services was purchased by Cover-More Group Ltd. of Sydney, Australia.  In April of 2017 it was announced that Cover-More Group, Ltd. was purchased by Zurich Insurance Group, Ltd through their wholly-owned subsidiary, Zurich Travel Solutions Pty Limited.
 
Note: unlike most travel insurance plans the above plans all provide "primary" medical and baggage coverage.

Reliability:   Omaha, NE Home Office


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User reviews

9 reviews

 
(6)
 
(1)
5-7 stars
 
(0)
3-5 stars
 
(0)
 
(2)
Overall rating 
 
5.3
 
7.5  (9)
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Ratings (the higher the better)
Customer Service
How was you experience at buying the policy?
Ease of understanding coverage
Was the coverage easy to understand?
Ease of submitting a claim
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment
Was the claim handled in a timely manner and was it paid correctly?
Comments
Overall rating 
 
9.3
Customer Service 
 
9.0
Ease of understanding coverage 
 
9.0
Ease of submitting a claim 
 
9.0
Timeliness of claim payment 
 
10.0

Good Experience

Bought policy for 1 month trip overseas. While there, i got sick and went to an urgent care to see a doctor and received prescriptions. When i got back I submitted claim form with receipts and verification of flight (as their customer service rep advised me to do when i called them from overseas). I received payment for entire bill within a couple of weeks. I will use this company for future trips. The plan was comprehensive, very easy to understand and a reasonable cost.

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Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

Horrible Company

We spent 7k on a trip to Australia and purchased travel cancellation insurance from this company. My wife developed a medical condition and got pregnant and we could not fly. Cancelled the trip two months before and they are not refunding or willing to work with us. I am currently working with an attorney to move forward with legal pursuit of the claim.

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Overall rating 
 
7.0
Customer Service 
 
6.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
8.0
Timeliness of claim payment 
 
6.0

Correction of my previous review

After my previous review I was contacted by the Management of Travelex and the claim was resolved fast in my favor. I would like to thank Ms. Dunlop for her understanding and professional approach.

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Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

Avoid Travelex insurance

It is a long story but I just want to worn all travelers - never buy Trevelex insurance. My luggage delayed 8 hours and arrived soaking wet, the whole luggage drenched. After my return, I provided letters and many proofs, have waited 2 months for an answer, Travelex didn’t recognize my claim and didn’t pay anything. It was the most expensive insurance coverage for that trip. Their customer service is rude and incompetent. I consider them a greedy fraud.

Was this review helpful to you? 
Overall rating 
 
9.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
9.0
Timeliness of claim payment 
 
9.0

Had a medical claim, all went smooth no problems

Bought the Travelex Travel Select plan for a trip I took to California in August 2012. I ended up landing on my head and neck on a trampoline, spraining my neck. Wanted to make sure it wasn't broken so I went to a walk in clinic and had it checked out. Even though there was a discrepancy in my travel dates Travelex was very understanding and handled my claim to my satisfaction. Wasn't the first time I used Travelex, and from this experience I would recommend them and use them again.
DISCLOSURE: I work for QuoteWright.com which sells Travelex products.

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(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

travelex review

No claim was submitted so I don't no why I would have to rate the last two fields. N/A should be a choice.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Great Agent John Cook

We did not make a claim, but agent was great helping us find the right plan, and it was easy to understand the coverage available if I had needed it.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Reassurance that you are covered at an excellent price

First time purchaser of travel insurance. Policy had several important elements that made its purchase a good decision:

Primary coverage with no deductable meant no need to coordinate with out-of-network coverage of my existing US insurance policy (I was covered overseas but with high deductable and low % paid).

Rental car coverage saved having to buy expensive full coverage in Italy. Rental car insurance savings alone paid for cost of TravelEx policy.

Very reasonable price for policy, less than $90 for two for three week trip.

Claim ratings are really N/A.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

No claim

Hard to rate when there was no claim. I did the choosing myself with no help
from an agent which does not mean an agent would not have been a better
way to go. The 3rd and 4th categories should have another option since
I did not need to submit a claim. NA would have been a better choice but
I rated those tow choices the way I did to bring attention to that solution.

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