Travelex Insurance ServicesHot
Reliability: Omaha, NE Home Office
Bought policy for 1 month trip overseas. While there, i got sick and went to an urgent care to see a doctor and received prescriptions. When i got back I submitted claim form with receipts and verification of flight (as their customer service rep advised me to do when i called them from overseas). I received payment for entire bill within a couple of weeks. I will use this company for future trips. The plan was comprehensive, very easy to understand and a reasonable cost.
We spent 7k on a trip to Australia and purchased travel cancellation insurance from this company. My wife developed a medical condition and got pregnant and we could not fly. Cancelled the trip two months before and they are not refunding or willing to work with us. I am currently working with an attorney to move forward with legal pursuit of the claim.
Correction of my previous review
After my previous review I was contacted by the Management of Travelex and the claim was resolved fast in my favor. I would like to thank Ms. Dunlop for her understanding and professional approach.
Avoid Travelex insurance
It is a long story but I just want to worn all travelers - never buy Trevelex insurance. My luggage delayed 8 hours and arrived soaking wet, the whole luggage drenched. After my return, I provided letters and many proofs, have waited 2 months for an answer, Travelex didn’t recognize my claim and didn’t pay anything. It was the most expensive insurance coverage for that trip. Their customer service is rude and incompetent. I consider them a greedy fraud.
Had a medical claim, all went smooth no problems
Bought the Travelex Travel Select plan for a trip I took to California in August 2012. I ended up landing on my head and neck on a trampoline, spraining my neck. Wanted to make sure it wasn't broken so I went to a walk in clinic and had it checked out. Even though there was a discrepancy in my travel dates Travelex was very understanding and handled my claim to my satisfaction. Wasn't the first time I used Travelex, and from this experience I would recommend them and use them again.
DISCLOSURE: I work for QuoteWright.com which sells Travelex products.
No claim was submitted so I don't no why I would have to rate the last two fields. N/A should be a choice.
Great Agent John Cook
We did not make a claim, but agent was great helping us find the right plan, and it was easy to understand the coverage available if I had needed it.
Reassurance that you are covered at an excellent price
First time purchaser of travel insurance. Policy had several important elements that made its purchase a good decision:
Primary coverage with no deductable meant no need to coordinate with out-of-network coverage of my existing US insurance policy (I was covered overseas but with high deductable and low % paid).
Rental car coverage saved having to buy expensive full coverage in Italy. Rental car insurance savings alone paid for cost of TravelEx policy.
Very reasonable price for policy, less than $90 for two for three week trip.
Claim ratings are really N/A.
Hard to rate when there was no claim. I did the choosing myself with no help
from an agent which does not mean an agent would not have been a better
way to go. The 3rd and 4th categories should have another option since
I did not need to submit a claim. NA would have been a better choice but
I rated those tow choices the way I did to bring attention to that solution.