Travelex Insurance Services

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Travelex

Travelex Insurance Services is a leading provider of travel insurance in North America.  Travelex is a UK based company that specializes in foreign currency exchange and can be found in most major USA international airports.
 
Travelex was introduced to the USA travel insurance market place in the mid-1990's when they purchased the Tele-A-Trip subsidiary of Mutual of Omaha.
 
Travelex is one of the major travel insurance providers in the USA.  They offer several travel insurance plans to fit the needs of most travelers depending on their individual circumstances.  Their plans can be view by clicking here.
 
In September of 2016 Travelex Insurance Services was purchased by Cover-More Group Ltd. of Sydney, Australia.
 
Note: unlike most travel insurance plans the above plans all provide "primary" medical and baggage coverage.

Reliability:   Omaha, NE Home Office


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User reviews

Average user rating from: 9 user(s)

Overall rating 
 
6.5
Customer Service 
 
7.5  (9)
Ease of understanding coverage 
 
7.5  (9)
Ease of submitting a claim 
 
5.6  (5)
Timeliness of claim payment 
 
5.4  (5)
Ratings (the higher the better)
Customer Service*  
How was you experience at buying the policy?
Ease of understanding coverage*  
Was the coverage easy to understand?
Ease of submitting a claim  
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment  
Was the claim handled in a timely manner and was it paid correctly?
Comments*
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Travelex Insurance Services 2016-08-27 14:26:57 C. Heisler
Overall rating 
 
9.3
Customer Service 
 
9.0
Ease of understanding coverage 
 
9.0
Ease of submitting a claim 
 
9.0
Timeliness of claim payment 
 
10.0
Reviewed by C. Heisler    August 27, 2016

Good Experience

Bought policy for 1 month trip overseas. While there, i got sick and went to an urgent care to see a doctor and received prescriptions. When i got back I submitted claim form with receipts and verification of flight (as their customer service rep advised me to do when i called them from overseas). I received payment for entire bill within a couple of weeks. I will use this company for future trips. The plan was comprehensive, very easy to understand and a reasonable cost.

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Travelex Insurance Services 2015-06-22 02:34:15 kamil wozowicz
Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0
Reviewed by kamil wozowicz    June 22, 2015

Horrible Company

We spent 7k on a trip to Australia and purchased travel cancellation insurance from this company. My wife developed a medical condition and got pregnant and we could not fly. Cancelled the trip two months before and they are not refunding or willing to work with us. I am currently working with an attorney to move forward with legal pursuit of the claim.

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Travelex Insurance Services 2014-12-10 02:05:21 Mitchel Dean
Overall rating 
 
7.0
Customer Service 
 
6.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
8.0
Timeliness of claim payment 
 
6.0
Reviewed by Mitchel Dean    December 10, 2014
#1 Reviewer  -   View all my reviews

Correction of my previous review

After my previous review I was contacted by the Management of Travelex and the claim was resolved fast in my favor. I would like to thank Ms. Dunlop for her understanding and professional approach.

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10
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Travelex Insurance Services 2014-11-10 23:56:30 Mitchel Dean
Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0
Reviewed by Mitchel Dean    November 10, 2014

Avoid Travelex insurance

It is a long story but I just want to worn all travelers - never buy Trevelex insurance. My luggage delayed 8 hours and arrived soaking wet, the whole luggage drenched. After my return, I provided letters and many proofs, have waited 2 months for an answer, Travelex didn’t recognize my claim and didn’t pay anything. It was the most expensive insurance coverage for that trip. Their customer service is rude and incompetent. I consider them a greedy fraud.

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Travelex Insurance Services 2012-11-27 16:32:39 Justin Cook
Overall rating 
 
9.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
9.0
Timeliness of claim payment 
 
9.0
Reviewed by Justin Cook    November 27, 2012

Had a medical claim, all went smooth no problems

Bought the Travelex Travel Select plan for a trip I took to California in August 2012. I ended up landing on my head and neck on a trampoline, spraining my neck. Wanted to make sure it wasn't broken so I went to a walk in clinic and had it checked out. Even though there was a discrepancy in my travel dates Travelex was very understanding and handled my claim to my satisfaction. Wasn't the first time I used Travelex, and from this experience I would recommend them and use them again.
DISCLOSURE: I work for QuoteWright.com which sells Travelex products.

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10
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Travelex Insurance Services 0000-00-00 00:00:00 PATRICK HARRISON
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by PATRICK HARRISON    November 29, 2017
Last updated: August 20, 2012

No claim

Hard to rate when there was no claim. I did the choosing myself with no help
from an agent which does not mean an agent would not have been a better
way to go. The 3rd and 4th categories should have another option since
I did not need to submit a claim. NA would have been a better choice but
I rated those tow choices the way I did to bring attention to that solution.

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Travelex Insurance Services 0000-00-00 00:00:00 Charlie M
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by Charlie M    November 29, 2017
Last updated: August 20, 2012

Reassurance that you are covered at an excellent price

First time purchaser of travel insurance. Policy had several important elements that made its purchase a good decision:

Primary coverage with no deductable meant no need to coordinate with out-of-network coverage of my existing US insurance policy (I was covered overseas but with high deductable and low % paid).

Rental car coverage saved having to buy expensive full coverage in Italy. Rental car insurance savings alone paid for cost of TravelEx policy.

Very reasonable price for policy, less than $90 for two for three week trip.

Claim ratings are really N/A.

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Travelex Insurance Services 0000-00-00 00:00:00 Krista Lehtinen
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by Krista Lehtinen    November 29, 2017
Last updated: August 20, 2012

Great Agent John Cook

We did not make a claim, but agent was great helping us find the right plan, and it was easy to understand the coverage available if I had needed it.

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Travelex Insurance Services 0000-00-00 00:00:00 Steve
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A
Reviewed by Steve    November 29, 2017
Last updated: August 20, 2012

travelex review

No claim was submitted so I don't no why I would have to rate the last two fields. N/A should be a choice.

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