Travelex Insurance ServicesHot
Reliability: Omaha, NE Home Office
PAROLINE'S REVIEW OF TRAVELEX
WE HAVE USED TRAVELEX NUMEROUS TIMES AND KEEP COMING BACK TO THEM...THEY DO AN OUTSTANDING JOB AND WE HAVE RECOMMENDED THEM TO MANY OF OUR FRIENDS....WE ARE GOING ON ANOTHER TRIP NEXT YEAR AND WILL USE THEM AGAIN....KEEP UP THE GOOD WORK!>>>LEW PAROLINE
Bought policy for 1 month trip overseas. While there, i got sick and went to an urgent care to see a doctor and received prescriptions. When i got back I submitted claim form with receipts and verification of flight (as their customer service rep advised me to do when i called them from overseas). I received payment for entire bill within a couple of weeks. I will use this company for future trips. The plan was comprehensive, very easy to understand and a reasonable cost.
We spent 7k on a trip to Australia and purchased travel cancellation insurance from this company. My wife developed a medical condition and got pregnant and we could not fly. Cancelled the trip two months before and they are not refunding or willing to work with us. I am currently working with an attorney to move forward with legal pursuit of the claim.
Correction of my previous review
After my previous review I was contacted by the Management of Travelex and the claim was resolved fast in my favor. I would like to thank Ms. Dunlop for her understanding and professional approach.
Avoid Travelex insurance
It is a long story but I just want to worn all travelers - never buy Trevelex insurance. My luggage delayed 8 hours and arrived soaking wet, the whole luggage drenched. After my return, I provided letters and many proofs, have waited 2 months for an answer, Travelex didn’t recognize my claim and didn’t pay anything. It was the most expensive insurance coverage for that trip. Their customer service is rude and incompetent. I consider them a greedy fraud.
Had a medical claim, all went smooth no problems
Bought the Travelex Travel Select plan for a trip I took to California in August 2012. I ended up landing on my head and neck on a trampoline, spraining my neck. Wanted to make sure it wasn't broken so I went to a walk in clinic and had it checked out. Even though there was a discrepancy in my travel dates Travelex was very understanding and handled my claim to my satisfaction. Wasn't the first time I used Travelex, and from this experience I would recommend them and use them again.
DISCLOSURE: I work for QuoteWright.com which sells Travelex products.
No claim was submitted so I don't no why I would have to rate the last two fields. N/A should be a choice.
Great Agent John Cook
We did not make a claim, but agent was great helping us find the right plan, and it was easy to understand the coverage available if I had needed it.
Reassurance that you are covered at an excellent price
First time purchaser of travel insurance. Policy had several important elements that made its purchase a good decision:
Primary coverage with no deductable meant no need to coordinate with out-of-network coverage of my existing US insurance policy (I was covered overseas but with high deductable and low % paid).
Rental car coverage saved having to buy expensive full coverage in Italy. Rental car insurance savings alone paid for cost of TravelEx policy.
Very reasonable price for policy, less than $90 for two for three week trip.
Claim ratings are really N/A.
Hard to rate when there was no claim. I did the choosing myself with no help
from an agent which does not mean an agent would not have been a better
way to go. The 3rd and 4th categories should have another option since
I did not need to submit a claim. NA would have been a better choice but
I rated those tow choices the way I did to bring attention to that solution.