Travel Insured International, Inc.

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TravelInsured

Travel Insured International coverages ranging from trip cancellation and trip interruption to emergency assistance and medical evacuation, default and bankruptcy, accident and sickness medical expense, accidental death and dismemberment, missed connection and baggage delay or loss.

Travel Insured International, Inc. was established in 1994 when 3 employees of The Travelers Insurance Company purchased the travel insurance division and moved it from Hartford to it's current location in East Hartford.


Prior to December 1, 2012 their plans were underwritten by ARCH Insurance Company.   Currently their plans are underwritten by United States Fire Insurance Company which has resulted in coverage changes and some of the changes are more restrictive.  
 
On October 7, 2015 the following announcement was made on www.fairmontspecialty.com:  "Crum & Forster announces the signing of an agreement with Travel Insured International of Glastonbury, Connecticut, pursuant to which it will become a wholly-owned subsidiary of Crum & Forster Holdings, joining the company’s Fairmont Specialty operation."  Crum & Forster Holdings also owns United States Fire Insurance Company.


They are located at:
855 Winding Brook Dr.
Glastonbury, CT  06033-6503


Reliability(Better Business Bureau):  click here.

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User reviews

17 reviews

 
(5)
 
(1)
 
(5)
3-5 stars
 
(0)
 
(6)
Overall rating 
 
4.8
 
5.8  (17)
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Ratings (the higher the better)
Customer Service
How was you experience at buying the policy?
Ease of understanding coverage
Was the coverage easy to understand?
Ease of submitting a claim
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment
Was the claim handled in a timely manner and was it paid correctly?
Comments
Overall rating 
 
1.3
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
2.0
Timeliness of claim payment 
 
N/A

Disappointed

Son was suppose to go on a school band trip to New York go Christmas break. My nephew had a very serious and traumatic injury the day after Christmas and later on passed away. It was a horrific accident. We called the band director on the 26th to cancel trip that way scheduled to leave on 27th. Travel Insurance denied claim due to death and also denied for any reason 48 hrs prior to departure. Death cannot tell time! Son is only 15 and cousins don't count as family!! Very disappointed in company

Was this review helpful to you? 
Overall rating 
 
9.3
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
7.0
Timeliness of claim payment 
 
10.0

Repeat customer - would recommend

I am a repeat customer, purchasing insurance through QuoteWrite.com. They were very helpful about choosing the right policy. Our family had some minor medical claims and travel delay expenses which were all paid for in a timely manner. Filing a claim did require a lot of paperwork, but I suppose that is to be expected so they are not paying out on false claims. I would recommend this travel insurance.

Was this review helpful to you? 
Overall rating 
 
5.3
Customer Service 
 
3.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
5.0
Timeliness of claim payment 
 
3.0

Poor response time

I had late luggage and submitted paperwork timely but they kept asking for more even though I gave them everything the airline provided . Poor response time although it was eventually paid

Was this review helpful to you? 
Overall rating 
 
6.3
Customer Service 
 
5.0
Ease of understanding coverage 
 
7.0
Ease of submitting a claim 
 
7.0
Timeliness of claim payment 
 
N/A

John Thomas

We had no claim. Insurance was bought solely for medical emergency. Like any insurance policy, you will find out how good they are when you make a claim. I rated customer service only because it was required.

Was this review helpful to you? 
Overall rating 
 
9.0
Customer Service 
 
9.0
Ease of understanding coverage 
 
9.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Cruise on Holland America

I purchased this plan online as I needed something in case of emergency and a good cancellation policy in case we had to cancel our trip. Everything went smmoth on our trip and we never need to use the insurance but we were very happy to have the peace of mind that if something did happen we would be taken care of.

Was this review helpful to you? 
Overall rating 
 
9.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
8.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Felt Free to Have Fun

We purchase a plan each time our granddaugther travels to see us. We will use this pkg again.

Was this review helpful to you? 
Overall rating 
 
1.5
Customer Service 
 
2.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
2.0
Timeliness of claim payment 
 
1.0

Coverage denied!

Purchased coverage for trip to China. Tour operator (in business for 16 years) defaulted due to financial problems. Was told that Travel Insured would pay me my unrefunded air fare, but not for the trip! Was told to read the print on page 3 of the details. I appealed, and was told the same thing. What a scam!! If this is really the coverage, this insurance company needs to make it plainer on the summary page. I've appealed to my state insurance offices, and they just listened to Travel Insured. Don't waste your money on travel insurance!

Was this review helpful to you? 
Overall rating 
 
1.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
1.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

Awful experience.. Added aggravance to our frustration.

Claim was denied because of a " technicism" Even though proof was submitted they just declined unilaterally. Poor reasoning capabilities nor good abilities to make decisions on their customer service staff.
For a person like me that travels more than 100k miles a year and hold every possible elite status on every Airline I just consider these thieves a pack of wolves. I will NEVER again buy from these people again. Please ask them questions before buying insurance from them. Their fine prints "protects" them from paying you with stupid arguments and inexplicable excuses. Beware.

Was this review helpful to you? 
Overall rating 
 
2.8
Customer Service 
 
5.0
Ease of understanding coverage 
 
4.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

good communications bad follow up

I had to submit a medical claim for my son due to an accident during the trip. I mailed the complete form I received by email. I sent the envelope regular mail (I was supposed to send it confirmed receipt) to get them to sign when they got the claim. After one month I call to find out how much longer I needed to wait to get my refund and they told me that they didn’t received any claim. I had to scan the documents to send by email, and fax the same copies. It has been two months since we return and one and a half since I sent the claim and no refund. I will have to place a complaint if nothing comes in the next month. I will never buy another insurance from this company.

Was this review helpful to you? 
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Fair price for coverage

I just purchased a policy from QuoteWright. Coverage seems to be comprehensive and fairly priced. I don't know about claim submission and payment and hopefully will never need to find out.

Was this review helpful to you? 
(Updated: December 10, 2012)
Overall rating 
 
6.8
Customer Service 
 
8.0
Ease of understanding coverage 
 
5.0
Ease of submitting a claim 
 
7.0
Timeliness of claim payment 
 
7.0

travel ins. international

Had no need to submit a claim this trip, but two years ago I cancelled a trip due to a medical emergency; they paid full cost of trip and air fare. The cost of insurance is reasonable, and the people I worked with were helpful. I have recommended them to fellow travelers.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
2.0
Customer Service 
 
2.0
Ease of understanding coverage 
 
2.0
Ease of submitting a claim 
 
3.0
Timeliness of claim payment 
 
1.0

Damage to wheelchair

Sirs,
I was very unhappy with the company that we purchased insurance.through i.e. Travel Insured .
My wife's new travel wheelchair was severely damaged at the first port of a 24 day cruise. We had little choice but to rent a chair from Norweign Cruise Line for the remainder of the cruise. The cost was $390.00. When we applied for rental reimbursement we were told that only the damage to the chair could be covered and because we did not have the broken chair"" nor did we have ""pictures of the broken chair"" we were not eligible for reimbursement of any sort. (We did have a statement from the cruise reception desk that our chair was broke and that a rental chair was needed). We were denied any and all compensation.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
6.8
Customer Service 
 
8.0
Ease of understanding coverage 
 
5.0
Ease of submitting a claim 
 
7.0
Timeliness of claim payment 
 
7.0

Hurricane Ilene

The arrival of Hurricane Ilene closed down JFK airport the day I was to fly to Malaga, Spain. I had to reschedule my flight out of Boston. The cost of renting a car and driving to Boston was refunded to me by my insurance company Travel Insurance International after I submitted the necessary proof. All the forms were emailed to me and after I called I submitted only the two that was needed. I received my check approximately a month and a half later. I am overall pleased with my interaction with Travel Insurance International.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
7.0
Customer Service 
 
8.0
Ease of understanding coverage 
 
6.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Good rates

We initially purchase cruise insurance when we purchased our cruise tickets. We then did some web research and found that Trip Insurance International had substantially lower rates. We cancelled our original insurance and went with Trip Insurance Int'l. While we did not have any claims, the customer service was good and they supplied ID tags, etc on line. We were satisfied with our purchase.

Was this review helpful to you? 
(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Travel Insurance rating

I never had to submit a claim so I cannot rate the last two items (I had to fill them in as there is no N/A"" choice). This company is easy to deal with and they are very responsive. I highly recommend them."

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