RoamRight

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John Cook  
 
6.8 (9)
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RoamRight

 

RoamRight is trademark owned by Arch Capital Group which owns the underwriting insurance company, ARCH Insurance Company,  that actually provides the insurance policies sold.

ARCH Insurance Company has several years of experience in the USA travel insurance market having been the underwriter for a large portion of the insurance sold by Travel Guard in years past and being the primary underwriter of travel insurance products offered by Travel Insured International, Inc. until 2012.
 
Their products are very competitively priced and they offer some very comprehensive trip cancellation and interruption coverages. Click here to see their competitively priced plans and our reviews.
 
RoamRight is located at: 
8601 LaSalle Rd.
Towson, MD  21286

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User reviews

9 reviews

 
(8)
7-9 stars
 
(0)
5-7 stars
 
(0)
3-5 stars
 
(0)
 
(1)
Overall rating 
 
6.8
 
8.9  (9)
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Ratings (the higher the better)
Customer Service
How was you experience at buying the policy?
Ease of understanding coverage
Was the coverage easy to understand?
Ease of submitting a claim
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment
Was the claim handled in a timely manner and was it paid correctly?
Comments
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Good coverage, good price

We did a lot of research before settling on this site and choosing Roamright insurance. We are seniors on Medicare so medical evacuation and coverage overseas were important. The cost for the policy was substantially below others for the same coverage. Luckily we didn't use the insurance so I have no comment on making a claim.

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Overall rating 
 
1.8
Customer Service 
 
1.0
Ease of understanding coverage 
 
4.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

Travel Insurance Reimbursement Nightmare

We filed a very small medical claim back on 8/25/16 with all the proper docs they requested and still haven't received an answer from them. This despite the fact that we escalated the matter with their supervisor Mr Edwards(CEDWARDS@ARCHINSURANCE.COM) and talked to him over the phone.
Their tone all throughout has been but helpful and concern. Hopefully our Perseverance wins...
Our recomendation to anyone don't ever choose this travel insurance!. We travel constantly and have dealt with all kinds, this by far! has been the worse experience!

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Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
10.0
Timeliness of claim payment 
 
10.0

Cruise Insurance

Easy dealing with John Cook. He answered all our questions thoroughly, gave us excellent advise and compared other company poliicies

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Overall rating 
 
9.0
Customer Service 
 
9.0
Ease of understanding coverage 
 
9.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Good service while buying never had to use it (thankfully).

The customer service while purchasing was really good - we never had to use it which is a good thing. I liked that they sent me info about how and who to contact and it was all vert clear.

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Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
10.0
Timeliness of claim payment 
 
10.0

Claim

I filed a claim and as soon as I submitted all the medical records they requested I received a check the next week. They are very helpful on the phone. Excellent services.

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Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Insurance booked thru Quotewright

No claim was made.

Was this review helpful to you? 
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
10.0
Timeliness of claim payment 
 
10.0

very satisfied

Purchased this insurance for the first time. Unfortunately we had to cancel trip a few weeks prior to travelling due to an unexpected illness on my part. Even though I was extremely disappointed that I had to cancel the trip, I found the process of downloading the proper forms, and getting necessary paperwork back from my doctor, only took a matter of a few weeks. I called the company once to make sure everything was in order re the claim and had my check within the next two weeks. No problems whatsoever, would highly recommend using this company again in the future. Everyone I dealt with was very helpful and courteous.

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Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

SJWahle

This was not the least expensive choice but the coverage was the best for the premium. I had no reason to make any claims but the company was otherwise very easy to deal with.

Was this review helpful to you? 
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
10.0
Timeliness of claim payment 
 
10.0

Roam right

This is my first experience with this company. I have rated them above. Every thing was easy, the people that I spoke with on the phone were courteous and helpful. I will certainly use this insurance on my next cruise.

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