MH Ross

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John Cook  
 
4.3 (1)
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MH Ross Travel Insurance Services

 

Established in 1952, M.H. Ross is one of the first travel insurance agents to design a custom travel insurance program in 1961 for Unitours/Club Universe.  Today they are a wholly owned subsidiary of TripMate.

They offer several travel insurance plans which include the Advantage Bridge, the Advantage Asset, and the Advantage Complete.

Reliability:  click here.

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User reviews

1 reviews

Overall rating 
 
4.3
Customer Service 
 
5.5  (2)
Ease of understanding coverage 
 
6.5  (2)
Ease of submitting a claim 
 
1.0  (1)
Timeliness of claim payment 
 
N/A  (0)
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Ratings (the higher the better)
Customer Service
How was you experience at buying the policy?
Ease of understanding coverage
Was the coverage easy to understand?
Ease of submitting a claim
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment
Was the claim handled in a timely manner and was it paid correctly?
Comments
Overall rating 
 
2.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
3.0
Ease of submitting a claim 
 
2.0
Timeliness of claim payment 
 
N/A

Not pleased

The claims process was absurd for a simple personal property loss (cell phone) that was clearly within the coverage guidelines. There was no provision for a reasonable resolution despite meticulous compliance with the excessively complex claim requirements. After the deadline for completing a claim they declined to honor the coverage due to an absurd detail so that no resolution could be made.

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(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Trip Insurance

After selecting MH Ross from a list of available companies, the process of obtaining the policy was quite straight forward. It was easy to see the policy particulars and the explanations were to the point. The entire process of selecting and paying for the insurance was timely. Had the policy in a few days with all information as to making a claim. This was the second time I used MH Ross for travel insurance and felt again it was worth the money (reasonable amount). Fortunately, I did not have to make a claim, but I have the feeling that there would have been good support from them in processing a claim. NOTE *** I Had to check the ease and timeliness of a claim in order to submit this review even though I did not make a claim - so I simply put the same number of stars as I did for the 2 areas that I had experienced.

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