HCC Medical Insurance Services

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HCCMIS

HCC Medical Insurance Services

 

HCC Medical Insurance Services (HCC) was previously known as MultiNational Underwriters(MNU).  Travel Medical Insurance & Travel Health insurance through HCC provides full international health insurance products for U.S. citizens traveling and living overseas, and non-U.S.citizens who travel or reside outside their country of citizenship.

HCC Insurance Holdings, Inc., announced their acquisition by Tokio Marine Holdings, Inc.(Tokio Marine) on October 27, 2015.  HCCMIS is now known as Tokio Marine HCC.

HCC Medical Insurance Services (formerly MultiNational Underwriters) was established in 1998, is located in Indianapolis, IN., and was recently purchased by HCC Insurance Holdings, Inc. of Houston, TX.

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User reviews

4 reviews

Overall rating 
 
3.8
Customer Service 
 
6.0  (4)
Ease of understanding coverage 
 
8.8  (4)
Ease of submitting a claim 
 
0.3  (1)
Timeliness of claim payment 
 
0.3  (1)
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Ratings (the higher the better)
Customer Service
How was you experience at buying the policy?
Ease of understanding coverage
Was the coverage easy to understand?
Ease of submitting a claim
How easy was it to submit a claim including completing any claim forms?
Timeliness of claim payment
Was the claim handled in a timely manner and was it paid correctly?
Comments
Overall rating 
 
2.0
Customer Service 
 
1.0
Ease of understanding coverage 
 
5.0
Ease of submitting a claim 
 
1.0
Timeliness of claim payment 
 
1.0

Failed to cover basic claim

The company is basically a scam denial firm. Insurance was purchased. Go to see the medical center for a basic upset stomach and HCC denies the claim as a "Pre-existing condition" What a scam. I will be filing a complaint to the BBB and review with my credit card company concerning fraud. DO NOT PURCHASE!!!

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Overall rating 
 
6.5
Customer Service 
 
3.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

hard to extend coverage

Their brochure says you can extend coverage through the HCCMIS client zone. My trip got extended before we even left. After numerous attempts and even phone calls I was unable to extend the coverage. The people I spoke to were pleasant, just unable to help. I ended up flying home after my HCC coverage had expired. I was frusterated and angry calling from home, I cannot imagine if I had been using an internet cafe and international minutes trying to resolve a delay from Kenya!

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Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Easy to purchase and a good price.

I have purchased this for several trips over the past few years and I have found it easy to purchase and the price is good.
I have not had to use it any of the trips that I have been on but it gave me a good feeling to have it just in case.

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(Updated: August 20, 2012)
Overall rating 
 
10.0
Customer Service 
 
10.0
Ease of understanding coverage 
 
10.0
Ease of submitting a claim 
 
N/A
Timeliness of claim payment 
 
N/A

Great rates

Have to say it is so easy to select and purchase the medical insurance you need. The coverage is great and the prices are very reasonable. I haven't had to use the policies I have purchased, so happy about that, but the ease of usage and the ability to bill directly to the company is great.

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